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[:ru]Главная[:lv]Galvenā[:]Guarantees

Warranty and Returns

Upon receipt of the goods, the Buyer shall make sure that the delivered goods correspond to the ordered goods.

The expiration date of the goods and their manufacturer are indicated on the packaging.

The Seller ensures that the goods sold are decorated in accordance with the regulations on use and labeling.

A warranty is a promise by the manufacturer or seller to return to the consumer the money paid for a product or thing, to exchange the product for a corresponding one, to eliminate the non-conformity of the product or thing without compensation or to perform other actions if the product or thing does not correspond to the description stated in the warranty.

The right of withdrawal is the right of the consumer to cancel the contract (withdraw from the order) within a specific period of time (within 14 calendar days) without paying a fine, interest or damages. The right of withdrawal and warranty are valid in accordance with the legislation of the Republic of Latvia, as well as in accordance with the type and specific qualities of the sold goods.

The use of warranty rights is possible if the Buyer has a document confirming the purchase, which is presented to the Seller together with the purchased goods.

In case of exercising the right of withdrawal, the Buyer shall deliver the goods to the Seller’s address together with the proof of purchase, the withdrawal form and the warranty card, if any, issued to the Buyer. The Buyer shall receive the amount paid for the Goods in full within 30 (thirty) days from the date of receipt of the written declaration of refusal.

The Buyer must take into account that the right of refusal cannot be exercised in the following cases:

– after the expiration of the period specified in the law;
– if the packaging of the goods has been opened and/or damaged;
– in relation to goods of immediate use (including dietary supplements, hygiene products and cosmetics).

User Agreement

The buyer assures that he/she has received all necessary information about the product before ordering it. The buyer agrees that his data, which were submitted during the filling of the contract, will be processed and stored in compliance with the laws and regulations of the Republic of Latvia. All disputes shall be settled jointly by the parties by contacting and agreeing with each other. In case of disagreement between the parties, the dispute will be referred to the court of the Republic of Latvia in accordance with the legislation in force.

1. Seller.
SIA “VIOLA FARMA”; unified registration number 40003367731; legal address: Ulbrokas iela 42, Riga, LV-1021; store addresses: – Stirnu iela 31, Riga and – Gaiļezera iela 8, Riga. The possibility to contact the seller is given in the “CONTACTS” section.

2. Merchandise.
Medical products, biologically active supplements, food products and cosmetics. Selection of goods is possible from the available on the site of the store “CATALOG”. Information about new products can be found in the section “NEW products”. Information about possible side effects, peculiarities of storage and other can be obtained by phone +371 67373435 or by sending information request to e-mail address shop@violafarma.lv, or by filling in the form for communication “Contact us” on the store website store.violafarma.lv.

3. Prices.
Prices of goods are specified in Euro (EUR) including VAT. Expenses for delivery of goods are not included in the price. Information about discounts and promotions is in section “Promotions”. Discounts and promotions are valid as long as information about them is available on the website. The image of the product on the photo does not always correspond to the actual appearance of the product.

4. Ordering Merchandise.
Goods may be ordered for non-commercial purposes only. The ordering procedure is described in the “How to Buy” section. The buyer is responsible for ensuring that the information provided is correct.

5. Payment and delivery of goods.
Methods of delivery and methods of payment for the goods are specified in the sections “Delivery” and “Payment”. The Buyer shall cover the costs of transfer to the Seller’s current account. The terms of delivery of the goods are agreed with the Buyer. The Seller shall not be liable for failure to deliver within the specified time if the Buyer was not at the specified address at the time agreed between the parties. The goods shall be delivered to the Buyer in suitable packaging with the order printout attached. The Buyer certifies that he has received all necessary information about the goods prior to ordering them

6. E-shop.
The Buyer can contact shop.violafarma.lv shop electronically round the clock. Buyer can ask questions, make suggestions and recommendations using e-mail address shop@violafarma.lv or contact form “Contact us” on store.violafarma.lv website

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