Upon receipt, the buyer should check whether the product matches the order and, where possible, immediately notify the Seller of any damage or discrepancies.
The expiry date, manufacturer, ingredients and other product information are shown on the packaging or in accompanying information. Goods are sold in compliance with applicable quality, safety and labelling requirements.
Warranties and Buyer Rights
The buyer has the rights provided under Latvian consumer protection law. If a product is defective or does not conform to the contract, the buyer may submit a claim to the Seller and request a remedy provided by law.
Withdrawal from Purchase and Returns
When purchasing goods at a distance, the buyer generally has the right to withdraw from the contract within 14 days of receiving the goods, except in cases provided by law.
The Seller must be notified of the intention to withdraw within the prescribed period. Unless the law provides otherwise, the goods must be sent back no later than 14 days after notice of withdrawal.
The buyer bears the cost of returning goods after withdrawal unless the Seller agrees to pay those costs or the law provides otherwise.
The Seller refunds payments received from the buyer within the time limits and in the manner required by law. Where permitted by law, the Seller may withhold the refund until the goods have been received back or evidence of their dispatch has been provided.
If the buyer handled the goods beyond what was necessary to check their characteristics and functioning, the buyer may be liable for any reduction in value as provided by law.
The conditions under which the right of withdrawal does not apply are set out in the “When the Right of Withdrawal Does Not Apply” section.